For existing Customers only (Lost or stolen cards)


  1. This method of stopping cards can be used as your notification to the company as per clause (10)a of our standard terms and conditions.

  2. You will receive an e-mail confirmation of your notification and the time and date of this reply is the notification time from when clause 10(b) of our terms and conditions will apply.

  3. Should confirmation not be received within 3 working hours please fax your request direct to our office. Working hours are 8:30 am - 5:00 pm Monday to Friday.

  4. After you have received confirmation of your notification, you will remain liable for all transactions made with such lost or stolen Card(s) for a period expiring at the end of the second working day after the day on which notification received in accordance with clause 10 (a) save that no such release from responsibility will be given to you if it can be established on the balance or properties that: i) You or your authorised representative gave the relevant Card to an unauthorised person; or ii) The loss of the Card was due to the gross negligence of either you or your representative. iii) You or your representative failed to adhere to a request made by the Company or its representative to destroy or return the Card to the Company: or iv) If you were in breach of any of the terms and conditions of this agreement.
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